Purchasing & Sending
Are there any fees associated with the purchase of a Gift Card or an eGift Card?
- Gift Card: Standard delivery is always free. If you choose an expedited shipping method, such as 2-day or 1-day services, you will be charged a shipping fee.
- eGift Card: No, you will only be charged the face value of the eGift Card, and we will not impose shipping or any other fees at any time.
Can I change the value of a Gift Card or an eGift Card after I've paid for it?
Not at this time.
How do I cancel the purchase of a Gift Card or an eGift Card?
- Gift Card: Due to our commitment to quickly process and ship your order, we cannot cancel your purchase. Please contact Customer Support for further information.
- eGift Card: If you chose a delivery date that is in the future, you can cancel your purchase by contacting Customer Support. If the delivery date is today or in the past, we cannot cancel your purchase.
Which credit cards do you accept?
We accept VISA, MasterCard, American Express and Discover.
What is a credit card Security Code and why is it required?
In order to protect you from unauthorized transactions, we require your credit card's Security Code
- MasterCard and VISA: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
- American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **
** Please note there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase.
Can I buy a Gift Card or an eGift Card for myself?
Yes. To do so, enter your own email address in the "Recipient Email" fields or your physical shipping address in the “Delivery Details” field, and enter your own name as the recipient name. Then check "This is for myself" and complete the transaction.
If you purchased a Gift Card, it will be delivered in to the physical address you entered by the delivery method you selected.
If you purchased an eGift Card, you will receive an email alert. Follow the instructions in the message to retrieve and redeem your eGift Card.
Can I send two (or more) Gift Cards or eGift Cards in one order or to two (or more) different people who share an email address?
Yes. You can purchase a Gift Card and an eGift Card in the same order. After you input the details for the first order, select the “Add Another Gift Card” option and you can purchase another Gift Card or eGift Card.
If you send separate eGift Cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an eGift Card from www.GolfGalaxy.com" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Dear Mary Smith, John Jones sent you a $XX eGift Card from www.GolfGalaxy.com."
I want a printed eGift Card to present to someone as a gift. How do I do this?
Simply personalize the eGift Card for your recipient, have it sent to yourself and then print it.
To do this, enter your own email address in the "Recipient's Email" field, and check "This is for myself." Enter your recipient's name and your personal message on the gift card preview, and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card, and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient.
Receiving & Redeeming
What exactly does the recipient receive when I send a Gift Card or an eGift Card?
- Gift Card: The recipient will receive an envelope via the delivery method you selected during the purchase, which will include a carrier with your personalized message and the Gift Card, with the design you selected.
- eGift Card: On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card. Sometimes, special offers and promotions are listed on the page.
Where can I use my Gift Card or eGift Card?
You may use your Gift Card or eGift Card for Golf Galaxy merchandise on GolfGalaxy.com and in Golf Galaxy retail stores.
When does the Gift Card or eGift Card expire?
There is no expiration date on your Gift Card or eGift Card.
Can I reload my Gift Card or eGift Card or Gift Card after I've spent the full value?
Gift Cards and eGift Cards cannot be reloaded at this time.
When is the eGift Card sent to the recipient?
The eGift Card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase.
Do I need a special printer to print my eGift Card? Do I need to print color?
No and no. Most standard office and household printers are equipped to print eGift Cards and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the code number below the eGift Card is clear. If it is not, you may need to install a new ink cartridge.
Security & Reliability
Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. In addition, the eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.
What if I lose my Gift Card or someone makes a copy of my printed eGift Card?
Our technology inhibits fraud, but you must safeguard your Gift Card or eGift Card for your own protection. If you lose your Gift Card or someone makes a copy of your eGift Card and redeems it for the full amount, your Gift Card or eGift Card will have no value. No matter how many copies are made of the eGift Card, the value of the eGift Card is tied to the gift card number. When that number is used, the value of the purchase is deducted from the eGift Card.
If you suspect that someone has copied or stolen your Gift Card or eGift Card contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new Gift Card or eGift Card.
How do you prevent the eGift Cards from getting lost as spam?
We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes unviewed for 15 days after delivery, you will receive a message with options for resolving the issue.
How do I know the recipient actually received the eGift Card I sent them?
You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes unviewed for 15 days after delivery, you will receive a message with options for resolving the issue.
You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.
What is CashStar?
CashStar, the industry-leading provider of prepaid commerce solutions, enables the world’s top retailers and restaurants to grow and innovate in the rapidly evolving retail environment. CashStar provides best-in-class capabilities, revenue-optimizing risk management and a client success model based on aligned growth, to optimize digital gifting and prepaid commerce experiences. CashStar powers more than 300 leading brands worldwide.
GolfGalaxy.com Gift Cards and eGift Cards, powered by CashStar.