I forked out the big bucks on the Pro X3 because I wanted the best with all the bells and whistles. I ordered it online based on features and specs, so I didn't realize how big and heavy it was compared to my previous model (Bushnell Z6 Jolt). This made it somewhat less convenient, but I accepted it as necessary for the extra features and high-end performance. Initially, the Pro X3 worked as advertised. Bright clear optics and easy to acquire accurate yardages at very long distances. The Pro X3 was much better and easiier to get distances over 200 yards than my Z6. In less than a year, however, the LED segments in the display started to fail, and now I cannot read the last digit of the yardage or the "Playing As" distance. I have called the customer service number a dozen times over the last 6 months to ask about getting service, but every time I get the same message that due to high call volume the queue is closed. I have tried calling as early as 8 am Pacific Time, but I guess that is not early enough. Over a dzoen times on random days over 6 months it has always been the same. I guess maybe I need to try calling earlier, but never the less Bushnell obivously has not devoted necessary resources to supporting their products. I didn't find the companion Bushnell Golf App to be very useful and haven't used it since the first day. Bottom line though is that I expected a premium product costing $600 to last longer than a year without defects and in the case that a problem occured I expect for a premium product at a premium price that customer service would be available. If I had it to do over, I would go for a less expensive range finder that is more compact and just does a good job of acquirng yardages and slope. I don't think this was worth the price and certainly the inability to reach customer service is unacceptable
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