IN STORE PICKUP

You can see if a product is available to pickup in store on the product details page. Once you have set your store and selected the product size and color, the page will display if the item is available in your store. This is shown directly above the Add to Cart button. If you want to see if your product is available to pickup in a different store, click the Select Store link.

Some products are not eligible for in-store pickup and must be purchased in store. You are still able to check a store’s stock levels online.

Your product will typically be ready for pickup within one hour of placing your order. However, orders placed within one hour prior to store closing or after store hours will be ready the next day.

We will email you when your order is ready. If you are opted into text messages, you will receive Order Alerts via text in addition to email.

You will need two things to pickup your order at Golf Galaxy:

• A valid driver’s license or photo ID
• Your Ready for Pickup email (print out or show on your phone)

Check your “Ready for Pickup” email for instructions on how to pick up an order at your store. For Curbside Pickup, look for the designated spaces or pull up to the curb and check-in through text, email, or phone. For In-Store Pickup, look for signage for the dedicated Order Pickup area or find an associate for assistance.

In-Store Pickup: Look for the Online Order Pickup sign to find the self-service pickup area and see an associate for assistance.

A Golf Galaxy associate will bring your order to you shortly after this information is received.

Yes, you can designate an alternate pickup person in checkout by checking the box "Add additional person to pickup order." You and your alternate will receive an email when your order is ready for pickup, and either person can pick up the order from the store.

Check your junk or promotions folder to make sure it isn’t there. If you still cannot locate a Ready for Pick Up email, please contact our Customer Service team at 1-877-846-9997.

You have four days from order placement to pick up your order with the option to extend your pickup window by another four days via text or email, if you need more time.

We will cancel orders that are not picked up within your pickup window (standard window is four days unless you choose to utilize the one-time extension via text or email). You will not be charged for the order.

You may see an authorization hold on your account in the amount of the purchase, but that will drop off in accordance with your financial institution upon cancellation.

While the amount of time you have to cancel your order is limited (30 minutes from ordering), you can follow these steps to request a cancellation:

• Log in to My Account on GolfGalaxy.com or go to the Order Tracking page.
• If the order can be cancelled, you will see a Cancel Order button next to the order.
• If you cancel an order, you will receive an email confirming the order is cancelled. You will not be charged for the order.
• Please note that your entire order will be cancelled. If you still want other products in the cancelled order, you’ll have to purchase those products again in a new order.

If your pickup order has already been processed, simply don’t pick it up and it will automatically be cancelled after four days. If you do not want to wait the four days, you can call your local store and ask them to cancel the pickup order.

We will charge your account upon order pickup. You may see an authorization hold for the amount of the purchase prior to that. If the order is never picked up, you will see the hold drop off in accordance with your financial institution.