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Returns & Warranties

Return Policy

Golf Galaxy offers a 30-day return or exchange on most products. If you are not satisfied for any reason, you may return it to us for a full refund if it is:

  • New and unused
  • In its original packaging
  • Accompanied by a copy of the packing list provided with the original purchase

The following products may NOT be returned:

  • Special or Custom orders
  • Merchandise that has been used
  • Gift Cards
  • Pre-recorded videos or DVDs that have been opened
  • Items not purchased at Golf Galaxy

The return must be initiated within 30 days of your receipt of the merchandise. Exceptions may apply for gift items. For your convenience, any item purchased on-line at GolfGalaxy.com can be returned to GolfGalaxy.com or to any Golf Galaxy Retail Store.

If returning to GolfGalaxy.com, you are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Merchandise returned C.O.D. will not be accepted.

Refunds will be credited to the original purchasing credit card account number or purchasing gift card only.

How to Return Merchandise

You can either bring your item to a Golf Galaxy Retail Store or return it by using a parcel service.

Retail Store

Avoid shipping charges and receive a refund, store credit or exchange more quickly by returning online orders at any Golf Galaxy location. To do this you must bring along:

  • Your packing list/receipt and credit card or gift card used for purchase
  • Include all original packing materials, manuals and accessories with the product

Please note that standard Golf Galaxy store return policies apply.

Parcel Service

We recommend using UPS or insured parcel post (to enable tracking) when returning merchandise to GolfGalaxy.com. We will do our best to process your return quickly.

Refunds will be credited to the original purchasing credit card account number or purchasing gift card. For returns via parcel service, please allow 30 days after we receive your return for credit to be issued to your account.

Please follow these directions to return by parcel service (UPS or insured parcel service):

  • A return form is included in each order. This form needs to be filled in completely to properly and efficiently process your return.
  • Include all original packing materials and carton, manuals and accessories with the product. All returned product must be in new, unused condition.
  • You are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective upon receipt, or the wrong item was shipped. Please include the shipping receipt in your return package to ensure proper credit.

Ship your return to:
Golf Galaxy, Inc.
c/o Returns Dept.
3909 N Commerce Dr.
East Point, GA 30344

If you'd like to initiate a return through a Golf Galaxy Customer Service Representative, please contact us.

Credit

Qualifying returns to GolfGalaxy.com will be refunded for the amount paid for the product, including any sales tax if applicable. The customer is responsible for the original freight charges and any return freight charges, except as noted below. Refunds will be credited to the credit card used for purchase. If payment was by gift card, a new gift card will be issued. Please allow 30 days after we receive your return for credit to be issued to your account. You will receive an exchange or refund immediately if you make a qualifying return and bring the originating credit card or gift card to a Golf Galaxy Retail Store.

Credit can only be issued if the item being returned is:

  • New and unused
  • In its original packaging
  • Accompanied by a copy of the packing list provided with the original purchase

In the event that the product was damaged or defective upon receipt or the wrong item was shipped, you will be refunded your entire purchase amount, including shipping, and we will gladly pay the return freight charges. Please contact a Customer Service Representative to arrange for a pre-paid UPS shipping label to be delivered to you.

Any item determined to be ineligible for credit will be documented and your options will be communicated to you via e-mail. Failure to respond to the options outlined in the timeframe documented in the e-mail will result in the items being returned to you.

Damaged or Defective Items

If an item(s) reaches you that appears to have been damaged in shipping or was defective out of the box, save the shipping carton and please contact a Golf Galaxy Customer Service Representative for immediate assistance.

All claims for goods damaged in shipping must be made with the carrier within 10 days of the invoice date. If you return items damaged in shipping to Golf Galaxy without first contacting a Golf Galaxy Customer Service Representative you may lose your right to make a claim with the carrier.

Warranty Claims

Most products sold by GolfGalaxy.com carry a manufacturer's warranty. Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, or may be found on their web sites. Should you have a problem with any item covered under a manufacturer's warranty, Golf Galaxy will do its best to assist you. Due to restrictions on accepting warranty returns at GolfGalaxy.com, please contact us prior to returning any merchandise to GolfGalaxy.com for warranty consideration. Golf Galaxy will also accept returns at any Golf Galaxy retail store.

Shortages

Depending on the type of product ordered, some orders may ship in multiple cartons and may arrive in separate cartons on a different day. Before contacting Golf Galaxy to report a shortage, please check your packing slip to verify what was shipped on the order you received. Please note that all claims for shortages must be made with the carrier within 10 days of the invoice date. Contact a Golf Galaxy Customer Service Representative immediately for assistance in reporting a shortage.