Golf Galaxy
Gift Cards Store Locator Advantage Club Help
$4.99 Flat Rate Shipping Order By Phone 800-287-9060
Welcome 
View Cart
Items $
Order HistoryUpdate Profile
 
GiftCenter_PIB
Product Search
 

Customer Service

Welcome to Golf Galaxy Customer Service

For questions or concerns, please consult the information below or contact us directly.

  • Shipping Information

    View More

    1. Holiday Shipping Information
    2. Shipping Rates and Methods

      ALL PRODUCTS purchased on GolfGalaxy.com will be shipped via United Parcel Service (UPS). At checkout, you will be given three shipping options: Ground, 2nd Day, or Next Day service.

      GIFT CARDS will ship via the U.S. Postal Service (USPS), unless a shipping upgrade is selected during checkout.

      ITEMS DIRECTLY FROM THE MANUFACTURER including Personalized Golf Balls , please consult the product page of that product for shipping details. See the table below for our standard shipping rates:

      For orders shipped within the contiguous 48 states*:
      Ground

      $4.99

      2nd Day

      $9.99

      Next Day

      $19.99

      For orders shipped to Alaska, Hawaii or Puerto Rico**:
      Ground

      $4.99

      2nd Day

      $14.99

      Next Day

      $24.99

      *Shipping offers do not apply to bulk orders, please contact us for specific shipping charges.

      *Due to package size restrictions from UPS, some large or bulky items (such as cart bags, travel cases, and hitting nets) may have an oversize package handling charge applied. Items with oversize handling charges will be clearly indicated in the product description at the product purchase page. The additional charge for oversized items will vary depending on the size and will be combined with the regular shipping fee in the shipping charge box at checkout.

      **Oversized items are not available for ground shipment outside the 48 contiguous states. 2nd Day and Next Day services for oversized items are only available by contacting a Golf Galaxy customer service representative. Additional charges will apply.

    3. Service Areas

      Upon order approval, Golf Galaxy will ship to any valid street address within the 48 contiguous United States via UPS Ground, 2nd Day, or Next Day service.*

      Golf Galaxy recommends shipping to a location where someone will be available to receive the delivery, such as a business address. Golf Galaxy cannot be responsible for packages delivered to unattended addresses.

      *Orders to Alaska, Hawaii, and Puerto Rico ship via UPS 2nd Day or Next Day service. If Ground service is selected in the shipping charge box at checkout, your order will be shipped via UPS 2nd Day service with the applicable charges.

      At this time, Golf Galaxy cannot accept orders to P.O. Boxes, APO or FPO addresses, or destinations outside of the United States and Puerto Rico.

    4. Weekends and Holidays

      In order to give employees time to spend with their families, Golf Galaxy does not ship items on weekends (Saturday-Sunday). Our warehouse will also be closed for shipping on the following 2009 holiday dates:

      • May 25th
      • July 3rd
      • September 7th
      • November 26th to 27th
      • December 24th to 25th
      • December 31st
      • January 1st, 2010
    5. Failed Delivery Attempts

      Most of our carriers make three attempts to deliver a package. Packages that contain more than $800 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

    6. UPS Ground Transit Times

      Orders requesting UPS Ground are shipped Monday - Friday (excluding holidays) and will typically leave our warehouse 24 to 48 hours from the time your order is placed. UPS Ground orders received on Friday - Sunday will usually ship the following Monday (excluding holidays). Ground deliveries should arrive 1-5 days after leaving Golf Galaxy. The following is a map, provided by UPS, of delivery times for commercial and residential deliveries using UPS Ground service:

      UPS Transit Map

      UPS Service & Transit Time Map (based on UPS ground shipping)

      UPS guarantees the day of delivery for every ground package you ship to any address within the 48 contiguous states, except for any ground package originating in Alaska or Hawaii. In addition, the guarantee applies to shipments from Puerto Rico to the 48 contiguous states (see Terms and Conditions for details). Service Map colors may vary due to differences in hardware and software. For the scheduled days in transit for ground packages shipped within the 48 contiguous states, please use the Time-in-Transit calculator.

    7. Next Day and 2nd Day Services Transit Times

      Orders requested via UPS Next Day should arrive the next business day (excluding weekends and holidays) after leaving Golf Galaxy. Orders sent via UPS 2nd Day should arrive within 2 business days from the date of shipment. On-time delivery for these services is guaranteed by UPS subject to their terms and conditions.

      Orders must be placed by 12:00 noon (ET) Monday-Friday to be eligible for that day's Next Day or 2nd Day shipments. Orders placed over the weekend will not be shipped until Monday. Please take this into consideration when using these services.

      Golf Galaxy makes its best efforts to meet the timing requested for delivery. However, if the requested timing is not met, the customer's remedies are limited to the guarantee provided by UPS, a refund of freight charges, and/or the opportunity to return the purchased items subject to the Company's Return Policy.

    8. Tracking Your Order

      At the time your order is shipped, you will receive a UPS Ship Notification via email. A link is provided in this notification that you can use to track the delivery of your order. We suggest that you save this email until your order is fully received. If you do not have access to this email, you may also contact a Golf Galaxy Customer Service Representative at 1-800-287-9060.

      You can also track your order on the UPS web site.

    9. Item Availability

      Most items shown on GolfGalaxy.com will be in stock and available for immediate shipment. On the occasion that an item is not available, you will be alerted on the product purchase page prior to adding that item to your cart. If you attempt to add an out-of-stock item to your cart, a message will appear at the top of the page indicating that the item you selected is not currently available for purchase.

      If you happen to select an out-of-stock item, please check back. Golf Galaxy receives shipments from its vendors regularly and any out-of-stock item is typically filled within 7 to 10 days.

  • Policies

    View More

    1. Online Pricing Policy
      Low Prices. Everyday. Guaranteed.

      Golf Galaxy will not be undersold. We are an authorized online retailer for all the top name brands you’ find on our site. If you should find a lower price on any product we sell at any other authorized online retailer, we will match the price at the time of purchase or within the following 30 days.

      Golf Galaxy and the authorized online retailer must have the identical item in stock. The price match must be a legitimate and verifiable price/quote on the identical in-stock item. Your original sales receipt must be presented to claim your refund. Our guarantee applies to the product price of items purchased at Golf Galaxy and does not apply to services, special orders, manufacturers’ restrictions, ad errors, competitors’ one-of-a-kind, limited quantity offers, closeouts, buying groups, manufacturers’ rebates, gift with purchase or prices from unauthorized dealers. The product cost includes shipping and handling.

    2. Retail Pricing Policy

      The policies noted below relate to the Company’s Golf Galaxy retail store locations for informational purposes. Retail Store Policies may differ from the Terms and Conditions in effect on GolfGalaxy.com Retail Store Policies are subject to change without notice.

      Retail Low Price Policy Low Prices. Everyday. Guaranteed.

      Golf Galaxy will not be undersold. If you should find a lower price on any product we sell at a local authorized retailer, we will match the price at the time of purchase or within the following 30 days.

      Golf Galaxy and the authorized retailer must have the identical item in stock. The price match must be a legitimate and verifiable price/quote on the identical in-stock item. Your original sales receipt must be presented to claim your refund. Our guarantee applies to the product price of items purchased at Golf Galaxy and does not apply to services, special orders, manufacturers’ restrictions, ad errors, competitors’ one-of-a-kind, limited quantity offers, closeouts, buying groups, manufacturers’ rebates, gift with purchase or prices from unauthorized dealers. For Internet or catalog pricing, the product cost includes shipping and handling.

      Store Return Policy

      Golf Galaxy offers a 30-day return-exchange policy on all products unopened or unused and returned in new saleable condition. Customers must present original sales receipt for all returns and exchanges.

      Returns for cash or check purchases over $100.00 will be issued a check from the Retail Support Office and mailed within 14 business days of the return. All returns are subject to Golf Galaxy approval. Golf Galaxy reserves the right to refuse a return or exchange.

      Pre-Owned Club Exchange Policy

      Golf Galaxy offers a 30-day exchange only policy on Pre-Owned clubs returned in the same condition as sold. Customers must present original sales receipt for all exchanges. Pre-Owned clubs returned in a condition different than sold may be accepted on trade, subject to standard pricing and policies.

      All exchanges are subject to Golf Galaxy approval. Golf Galaxy reserves the right to refuse any exchange or trade.

  • Manufacturer Restrictions

    View More

    Due to manufacturer restrictions, select new release and other specified products are excluded from price promotions. Promotions are limited to one code per transaction.

    Bridgestone
    Balls

    All Personalized Golf Balls

    Callaway Golf
    Balls

    All Personalized Golf Balls

    Clubs

    FT-9 Driver

    Cobra
    Clubs

    2009 Transition S Iron Set, Pro CB Iron Set, Pro MB Iron Set

    Ecco
    All Products
    FootJoy
    All Products

    Except Discontinued Styles

    Golf Galaxy
    Gift Cards
    Mizuno
    Accessories

    Retroflex LH Glove

    Bags

    Tour Stand Bag, Omega Cart Bag, Golf GTX Stand Bag

    Clubs

    MP-52 Iron Set, MP-57 Iron Set, MP-62 Iron Set, MX-200 Iron Set, Women’s Sora Iron Set, Bettinardi Black Carbon BC2 Putter

    Nike Golf
    Balls

    All Personalized Golf Balls

    Clubs

    Dymo Round Driver, Dymo Square Driver, SQ Dymo Round STR8-FIT Driver, SQ Dymo Square STR8-FIT Driver, Dymo Round Fairway Wood, Dymo Square Fairway Wood

    Odyssey
    Clubs

    Black Series i Putters, Divine Line Putters, White Hot Tour Putters, White Hot XG Putters, XACT Putting Wedge, XG Marxman Mini Putter

    PING
    All Products

    Shipping discounts DO NOT apply to PING products

    Pinnacle
    Balls

    Gold FX Long, Platinum Distance, Platinum Feel, Ribbon, Recycled

    Precept
    Balls

    All Personalized Golf Balls

    TaylorMade
    Bags

    Limited Edition Summer Commemorative Staff Stand Bag

    Clubs

    R9 Driver ,R9 460 Driver, R9 Fairway, Rescue 09, Spider Putters, Itsy Bitsy Putters

    Titleist
    All Products
    Under Armour
    All Products
    Zero Restriction
    All Products

  • Online Gift Card Information

    View More

    1. Terms of Use for Online or Ecommerce Gift Cards
      gift card back

      Gift Cards purchased online can be used as payment for products or services at any Golf Galaxy retail store location or at GolfGalaxy.com. In addition to a card number, Gift Cards purchased online have an access number located on the back.

      Gift Cards purchased at a Golf Galaxy retail store, which do not have an Access #, can be used for in-store purchases only at Golf Galaxy retail locations, subject to the terms of that Gift Card.

    2. Purchase of Gift Cards

      By initiating a transaction on GolfGalaxy.com, you are agreeing to the Terms and Conditions as documented on the web site and the policies noted below:

      • Gift Cards do not expire and there is no service charge associated with inactive cards.
      • Gift cards will typically be mailed at no charge within 48 hours of the customer's order. Additional charges will apply to requests for expedited shipping.
      • Sales tax will not be charged on purchases of Gift Cards. When products or services are purchased with Gift Cards, any applicable sales tax will be charged to that purchase.
      • Multiple Gift Cards can be purchased online in various denominations, but they must all be shipped to the same address.
      • For Corporate or Bulk purchases (orders of 10 or more Gift Cards), please contact us
      • Gift Cards are non-transferable, non-refundable and are not redeemable for cash except as required by law.
      • Golf Galaxy is not responsible for lost or stolen cards.
    3. Redemption (Use) of Gift Cards
      • When using a Gift Card as payment for a purchase online at www.GolfGalaxy.com, only one Gift Card can be used per purchase.
      • Contact us for balance inquiries on your Gift Card.
      • If an online order exceeds the amount of the Gift Card, the remaining balance due must be paid with a credit card.
      • If the value on a Gift Card exceeds the amount being purchased, the remaining value will remain on the card and is available for future use.
      • Gift Cards cannot be redeemed for cash or applied toward any credit card or other electronic payment card.
      • Gift Cards cannot be used to purchase additional Gift Cards.

  • Payment Options

    View More

    Golf Galaxy, Inc. reserves the right to change customer payment options at any time. By initiating a transaction on GolfGalaxy.com, you are agreeing to the Terms and Conditions as documented on the web site and the policies noted below.

    1. Credit Card

      Golfgalaxy.com currently accepts the following types of credit card for payment of online transactions:

      • Visa
      • Mastercard
      • American Express
      • Discover

      Golf Galaxy Inc. may use certain software or services to evaluate the validity and acceptability of any credit card. Although Golf Galaxy welcomes you as a customer, Golf Galaxy, Inc. reserves the right to decline any transaction for any reason it deems necessary. If your credit card is declined, please review your account status with the card issuer and please note that the Bill-To address must match the address related to the credit card account.

    2. Sales Tax

      Current tax regulations require Golf Galaxy, Inc. to collect sales or use tax for online sales shipped to states where Golf Galaxy maintains business operations. Sales tax collections may vary over time as Golf Galaxy expands its business to additional states and as sales tax regulations change.

  • Returns and Warranties

    View More

    1. Return Policy

      Golf Galaxy offers a 30-day return or exchange on most products. If you are not satisfied for any reason, you may return it to us for a full refund if it is:

      • New and unused
      • In its original packaging
      • Accompanied by a copy of the packing list provided with the original purchase

      The following products may NOT be returned:

      • Special or Custom orders
      • Merchandise that has been used
      • Gift Cards
      • Pre-recorded videos or DVDs that have been opened
      • Items not purchased at Golf Galaxy

      The return must be initiated within 30 days of your receipt of the merchandise. Exceptions may apply for gift items. For your convenience, any item purchased on-line at GolfGalaxy.com can be returned to GolfGalaxy.com or to any Golf Galaxy Retail Store.

      If returning to GolfGalaxy.com, you are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Merchandise returned C.O.D. will not be accepted.

      Refunds will be credited to the original purchasing credit card account number or purchasing gift card only.

    2. How to Return Merchandise

      You can either bring your item to a Golf Galaxy Retail Store or return it by using a parcel service.

    3. Retail Store

      Avoid shipping charges and receive a refund or exchange more quickly by returning online orders at any Golf Galaxy location.

      1. Your packing list/receipt and credit card or gift card used for purchase are required.
      2. Include all original packing materials, manuals and accessories with the product.
      3. Standard Golf Galaxy store return policies apply.
    4. Parcel Service

      We recommend using UPS or insured parcel post (to enable tracking) when returning merchandise to GolfGalaxy.com. We will do our best to process your return quickly.

      Refunds will be credited to the original purchasing credit card account number or purchasing gift card. For returns via parcel service, please allow 30 days after we receive your return for credit to be issued to your account.

      Please follow these directions to return by parcel service (UPS or insured parcel service):

      • A return form is included in each order. This form needs to be filled in completely to properly and efficiently process your return.
      • Include all original packing materials and carton, manuals and accessories with the product. All returned product must be in new, unused condition.
      • You are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective upon receipt, or the wrong item was shipped. Please include the shipping receipt in your return package to ensure proper credit.

      Ship your return to:
      Golf Galaxy, Inc.
      c/o Returns Dept.
      3909 N Commerce Dr.
      East Point, GA 30344

      If you’d like to initiate a return through a Golf Galaxy Customer Service Representative, please contact us.

    5. Credit

      Qualifying returns to GolfGalaxy.com, will be refunded for the amount paid for the product, including any sales tax if applicable. The customer is responsible for the original freight charges and any return freight charges, except as noted below. Credit will be applied to the original purchasing credit card account number or purchasing gift card within 30 days from the time we receive your returned shipment. You will receive an exchange or refund immediately if you make a qualifying return and bring the originating credit card or gift card to a Golf Galaxy Retail Store.

      Credit can only be issued if the item being returned is:

      • New and unused
      • In its original packaging
      • Accompanied by a copy of the packing list provided with the original purchase

      If your return is due to damaged or defective merchandise, or the item was shipped in error, you will be refunded your entire purchase amount, including shipping. Your return shipping will also be credited. To ensure proper credit for your return shipping, please include a copy of the shipping receipt in your return package.

      Any item determined to be ineligible for credit will be documented and your options will be communicated to you via e-mail. Failure to respond to the options outlined in the timeframe documented in the e-mail will result in the items being returned to you.

    6. Damaged or Defective Items

      If an item(s) reaches you that appears to have been damaged in shipping or was defective out of the box, save the shipping carton and please contact a Golf Galaxy Customer Service Representative for immediate assistance.

      All claims for goods damaged in shipping must be made with the carrier within 10 days of the invoice date. If you return items damaged in shipping to Golf Galaxy without first contacting a Golf Galaxy Customer Service Representative you may lose your right to make a claim with the carrier.

    7. Warranty Claims

      Most products sold by GolfGalaxy.com carry a manufacturer’s warranty. Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers’ products, or may be found on their web sites. Should you have a problem with any item covered under a manufacturer’s warranty, Golf Galaxy will do its best to assist you. Due to restrictions on accepting warranty returns at GolfGalaxy.com, please contact us prior to returning any merchandise to GolfGalaxy.com for warranty consideration. Golf Galaxy will also accept returns at any Golf Galaxy retail store.

    8. Shortages

      Depending on the type of product ordered, some orders may ship in multiple cartons and may arrive in separate cartons on a different day. Before contacting Golf Galaxy to report a shortage, please check your packing slip to verify what was shipped on the order you received. Please note that all claims for shortages must be made with the carrier within 10 days of the invoice date. Contact a Golf Galaxy Customer Service Representative immediately for assistance in reporting a shortage.

  • Advantage Club Account Information

    View More