FAQ's

My Account

Where can I find my password?

For your security, we do not have access to your password. Please follow these steps to retrieve it securely:

  • Go to the Sign In page
  • Enter the email address associated to your account
  • Click on the "Forgot your password?" link
  • Your password will be sent to your email address

Can I view my Reward Points online?

At this time you are unable to view your Rewards Point online. Please contact Advantage Club Customer Care for further info on your points.

How do I view my lessons online?

You will need to log into the Golf Galaxy lessons site to view your lessons. Once you are logged in, go to lesson history to view your lesson.

How do I update my handicap online?

Please log into Golf Galaxy Club Handicap to update any information on your account. If you have any additional issues, please contact Golf Galaxy Network Support.

Payments, Coupons & Sales Tax

What does "AVS Check Fail" mean when I tried to place my order?

This message appears when your billing address, CVV or expiration date is not matching what the Credit Card company has on file for you. Please update your billing information to match the credit card being used or verify that you have entered the correct CVV and expiration date.

Why was my coupon not applied to my order?

If your coupon does not apply to your order, please double-check the coupon code and the product. Coupon codes are case-sensitive and are subject to noted expiration dates. Also check the list of manufacturers' promotion restrictions.

Where can we view the latest coupon offers online?

The Savings Center page has the most up-to-date Special Offers and links to Manufacturer Rebates and our Green Savers and Bargain Bunker collections of sale-priced, clearance and closeout merchandise. Another great way to get the latest offers is to sign up for the Advantage Club and opt in to our email messages.

Why is there tax on my order?

We are required to collect sales tax for merchandise (and shipping charges, where applicable) on any order that is being shipped to a state in which a Golf Galaxy maintains a business presence. The listing of states where our stores are located can be found on our store locator.

Can I get a quantity discount?

We do not have discounts for quantity orders, however our parent company, Dick's Sporting Goods, does have a Group Sales department, which can be reached at (800) 589-0487.

Shopping & Product Availability

Do they have an item in my local Golf Galaxy store?

Please contact us to assist with product and inventory inquiries.

Do you take PayPal?

We do not currently accept PayPal as a form of payment. See our payment options here.

Can I special order a single club or a special set of clubs?

At this time, all special orders must be placed at your local Golf Galaxy store. See the store locator for a store in your area.

Can I special order shoes?

At this time, all special orders must be placed at your local Golf Galaxy store. See the store locator for a store in your area.

Why is there no "Add to Cart" button for this item?

If an item will not add to your cart or has no "Add to Cart" button, it is either:

  • A new item that is not yet available
  • No longer available
  • Temporarily out of stock

Can a store transfer an item to another store for pick up?

Please contact your local Golf Galaxy store to inquire about the possibility of inventory transfers.

Can I place an order with a local store and have it shipped to me?

Because our stores are not set up to take payments over the phone, they are unable to ship from the stores to customers. Please contact us to place an order with our online store.

Can I get a logo imprinted on golf balls?

We accept orders for customized golf balls with personalized messages, but not with images or logos.

Do you do custom embroidery on bags or clothing?

At this time, we do not offer customization of bags or clothing.

Do you take trade-ins?

Trade-ins are accepted at all of our retail stores. See the trade-ins page for full details.

Can I pick up my order at a store?

Orders placed online can only be shipped to the specified shipping address.

Can products, pricing, promotions, exclusions and availability vary between in-store and online?

  • Products, pricing, promotions, exclusions and availability may vary between in-store and online.
  • Availability is noted on the product detail page. The "Shipping Tab" on the product detail page denotes the time frame in which the product will be shipping from the warehouse. Once your items have left our warehouse, the shipping method you select during Checkout will determine when your order will arrive.
  • Prices and promotions are subject to change without notice.
  • In the event of a pricing error on the site, we reserve the right to cancel any orders resulting from such pricing errors.

Shipping & Order Tracking

How do I track my order?

Once your order has shipped, you will receive a shipment notification via email, which contains a link that you can use to track the delivery of your order. We suggest that you save this email until your order is fully received. You may also go to your order history at any time or contact us directly.

How long does it take my order to ship?

For in-stock items, we try to fill and ship your order as quickly as we can, and strive to meet the following guidelines:

  • Orders requesting UPS Ground are shipped Monday - Friday (excluding holidays) and will typically leave our warehouse 24 to 48 hours from the time your order is placed. UPS Ground orders received on Friday - Sunday will usually ship the following Monday (excluding holidays). Ground deliveries should arrive 1-5 days after leaving Golf Galaxy
  • Second/Next Day Air Shipping orders placed before 11:30AM ET will ship the current business day
  • Second/Next Day Air Shipping orders placed after 11:30AM ET will ship the following business day

Please keep in mind that we do not ship over the weekends or on established holidays. Please see the Shipping Information section for detailed information. Other factors can delay the shipment of your order such as a declined credit card, fraud detection and item availability.

For items that ship directly from vendors, please add 3-5 days for the order to be processed plus the amount of time it takes to customize your order before it will ship. More time may be required during peak holiday order times. See individual product pages for specific information.

How long does it take for my order to be delivered?

The amount of time an order is in-transit from the time it leaves Golf Galaxy will depend on where it is being shipped and the chosed shipping method. Please see the transit times section on the shipping info page for estimated delivery times.

Can I return an item I bought online to a retail store?

Yes. This helps to avoid shipping charges and you can receive a refund, store credit or exchange more quickly. To do this you must bring along:

  • Your packing list/receipt and credit card or gift card used for purchase
  • Include all original packing materials, manuals and accessories with the product

Please note that standard Golf Galaxy store return policies apply.

Can you ship internationally?

At this time, Golf Galaxy cannot accept orders to P.O. Boxes, APO or FPO addresses, or destinations outside of the United States and Puerto Rico.